At the moment we don't have anyone available to help you in the language you wrote your message in, which is why I'm responding in English. That way we can start helping you as soon as possible. Please feel free to respond in your preferred language instead of English.It looks like we're still missing some WeChat Pay information from you in order to help with this issue.In your next reply, please send us the following information about a WeChat Pay purchase on this Steam account:A screenshot of your WeChat Pay account, showing a purchase receipt with transaction details made for this Steam accountThe name registered to your WeChat Pay accountOnce we receive this information from you we can provide further assistance.